PINS: Will the enamel pins be exclusive to this campaign?
We do anticipate the artists each having some designs to sell individually as well as B-grade designs later if they so choose assuming all pins are funded. But in general, only the Sakura Dragon and Hops dragon are exclusive, we won’t be ordering more than a small quality buffer of each of those designs and they won’t be restocked if there are any leftovers. Backing the corresponding campaigns is the only way to obtain them at this time.
Last updated: March 17, 2025 12:33
PINS: Are these finalized designs?
Pretty much, these designs have been finalized design wise, and we aim to closely match the original art as possible. There may be very small differences in production, but mostly due to photos and screen display compared to real life, and we will endeavor top match them as accurately as possible while still fulfilling in a reasonable time frame. any changes more than very faint will be communicated in updates.
Last updated: March 17, 2025 12:35
INTERNATIONAL: Shipping is limited or suspended to my country, what would I do if I backed?
If you are in a country that by the campaign is no longer accepting packages from the USA (or anywhere) please send me a message. We do have a method to still accommodate your order until it can be shipped if you still want to back and secure your pins.
1) Wait and see till the end of the campaign survey collection and check your postal service. 2 A) If you can, but shipping status changes before pins get to me for quality control and mailed off, see #3. 2 B) If you can’t get your rewards now, message me here to your survey with your order based on what you plan to purchase (so I can count your pins in the order tally. It is ok to change your mind and choose less. I won’t hold it against you. Please let me know your max likely order) 2 C) If you can get deliveries now, I’ll send you a coupon to use and all goes as planned. Make your order and we will go from there. 3) If it changes again, let me know. I’ll hold onto your order as long as required to make sure you get your order. However, once they leave my home with the USPS, I no longer have any control of your package.
Last updated: March 17, 2025 12:36
OTHER: What are the retail prices of these pins once the campaign has completed?
The prices are estimated to be about $18-$20 per pin once in the shop. We don’t anticipate making much of any profit through the project, with any extras mostly going to make minimum order fees per design.
You are funding and supporting our campaign at basically cost, a couple cents payment for work, plus a little flexibility for manufacturer error or other problems that may arise (and a bit towards bonus pin from each order).
Last updated: March 17, 2025 12:38
How will the NEW USA tariff increases affect my order?
If tariff are still in effect when pins are complete, we will likely add-on some amount per pin to compensate. We are planning on absorbing what we can, but at this time it is looking to be in the range of $2-$4 a pin. It will be added to the shipping on applicable orders. If it is more per pin than the cost would be from shipping from another country, we will likely have a non-usa friend fulfill the orders.
Last updated: May 05, 2025 18:36
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Guarantee:
Backers are guaranteed to get their designs shipped to them, and some assistance may be offered if the post office loses your order. While I cannot fully guarantee pins arriving by the estimated delivery date, all pins will be delivered as long as all shipping fees are paid.
Refund Policy:
No refunds on any enamel pins since I have to pay upfront to get them started after sampling. I may allow most refunds if the full order hasn't went to production while samples are still in progress, as I do not pay fully until they are finalized. I will issue a refund of all but the fees charged to me from payment processing.
Shipping:
As a reminder, you will need to come back and pay shipping when pins are ready to go out before I can ship them to you. So, you will need to plan ahead; estimates can be found in the campaign page for additional costs per pin for shipping. If tariffs are still around for imports from China (where my pins are manufactured, at 30%+), the additional amount will be rolled into your shipping cost. Hopefully the increase will resolve to normal 20% before pins are complete.